San Francisco, CA ( IdeaMarketers ) March 24, 2011 - LiveVox Inc., the leading provider of cloud contact center solutions, today announced that Chief Advertising and marketing Officer John McNamara will talk about the future of details technology in the call center this week in the American Collection Association Spring Forum 2011. John will join a panel of business professionals in a session titled "How Considerably IT Do You will need: A Candid Discussion about the Future of Call Center IT." The session will explore how business leaders assess IT departments, important performance indicators, and also the alignment among technology and enterprise objectives for example growth and client retention. The panel will talk about lessons learned, leading trends and prevalent roadblocks of the optimized IT department. WHO: John McNamara, Chief Marketing and advertising Officer, LiveVox & Co-Founder, Fidelis Recovery Solutions, an Atlanta-area receivables management firm. Previously he served as COO for Asset Management Outsourcing; SVP of First Data Corp/ACB Small business Services, and SVP of Operations at Nationwide Credit Corp WHAT: "How Significantly IT Do You'll need: A Candid Discussion concerning the Future of Call Center IT" WHEN: 3 p.m., Wednesday, March 23 WHERE: ACA Spring Forum 2011, Paradise Valley Resort, Scottsdale, AZ Last month, LiveVox released the whitepaper "The Cost Efficiency of Cloud," which examines how MPLS is changing the economics of get in touch with center technologies. The paper can be downloaded at . About John McNamara John McNamara leads marketing and advertising and communications strategy at LiveVox, including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, and alliances with technology providers, VARs and channel partners. John brings 28 years of get in touch with center executive and operations expertise with intense focus on technology applications and call center optimization. John is the director and co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of First Data Corp.-ACB; SVP of Operations at Nationwide Credit Corp; and VP of Operations at United Recovery Systems. John is a frequent speaker, panelist, consultant and author addressing important issues and trends in contact center operations, technology and consumer credit. In 2009, he was the winner with the ACA Kurt Swersky award for leadership. John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business enterprise Administration degree in Finance. About LiveVox LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco. For more information and facts, visit ###





LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and company analytics. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco. For more info, visit www.livevox.com.


ch_client = "ideamarketers";
ch_width = 300;
ch_height = 250;
ch_type = "mpu";
ch_sid = "Below Content";
ch_backfill = 1;
ch_color_site_link = "#356285";
ch_color_title = "#356285";
ch_color_border = "#FFFFFF";
ch_color_text = "#000000";
ch_color_bg = "#FFFFFF"; telemarketing.


ch_client = "ideamarketers";
ch_width = 550;
ch_height = 250;
ch_type = "mpu";
ch_sid = "IM Above Translate";
ch_backfill = 1;
ch_color_site_link = "#356285";
ch_color_title = "#356285";
ch_color_border = "#FFFFFF";
ch_color_text = "#000000";
ch_color_bg = "#FFFFFF";

Does this press release infringe on your copyright
It is a violation of our terms and conditions for writers to submit material which they did not write and claim it as their own.
If this article infringes on your copyrights, you MUST either call us at 706-866-2295 or send proof of infringement
along with the offending article's title, URL, and writer name to
IdeaMarketers.com
Attn: Marnie Pehrson - Copyright Concern
514 Old Hickory Ln
Ringgold GA 30736 USA
If you email us or use our problem submission form, we CANNOT guarantee we'll receive your notice!